Fan purchases and refunds
Version 2026-10-05
This page explains how fan purchases work on the Platform. It is part of the Terms of Service for fan purchases.
1. Subscriptions
Roast & Repair and other recurring fan products renew automatically through Stripe until cancelled. You can cancel from Dashboard → Purchases → Subscriptions & orders → Manage, which opens the Stripe customer portal. Cancellation stops future renewals and normally keeps access open until the end of the billing period already paid for.
Stripe emails receipts, invoices and billing confirmations to the checkout email or the email on your Stripe customer record. If a receipt does not arrive, email superstar@valaritasports.com from the checkout email.
2. One-time fan purchases
Personal video messages and similar one-time purchases are charged once. The athlete side sees only what it needs to fulfil the request. If a request is refused by safety screening, nothing flagged is generated or delivered and the payment, coin or credit for that refused request is returned automatically where technically available.
3. Coins and credits
Coins or credits, if offered, are a limited Platform licence to request eligible Platform fan experiences. They are not money, have no cash value, are not stored value, are not transferable, and cannot be withdrawn or exchanged for cash.
Coins and credits are non-refundable except where required by law or where we cannot provide the paid experience. We may remove coins or credits connected with fraud, chargebacks, abuse or a breach of the Terms.
4. Refunds
If we cannot deliver a paid one-time fan experience, we refund the payment or return the coin or credit used for that request. Refunds usually go back to the original payment method through Stripe. Bank and card timing is controlled by the payment networks.
Subscription fees already paid are normally not refunded for a partial billing period after cancellation, unless required by law or we tell you otherwise. Your statutory consumer rights are not affected.
5. AI-generated labels
Some Platform fan experiences are AI-generated from an athlete's licensed likeness. Those outputs are labelled AI-generated. Keep the label and any provenance badge intact when you share the content. Do not present AI-generated content as real footage or edit it to make the athlete appear to say or do something they did not approve.
6. Help
For billing, cancellation or refund help, email superstar@valaritasports.com and include the checkout email, approximate purchase date and athlete name. Do not email card numbers or payment credentials.